Vitae has a range of contract options for customers, the most common one being a regular contract with an annual fee alongside fee for service invoicing.
This annual fee is based on the number of employed staff; we don’t count volunteers and have a cap for membership organisations.
Vitae’s annual fee provides extensive added value for our customers. This includes:
Employees and managers have access to urgent support after hours through our call centre. All afterhours calls that need immediate action are connected directly to our duty manager or duty counsellor, depending on the request.
• Monthly Vitae Chat newsletters with tip sheets, which we encourage you to share regularly with staff
• Quarterly Vitae Voices with insights and articles
• Vitae Shout newsletters for reminders, key information and new content
Follow us on LinkedIn for more updates, tips and resources.
For same day response to requests from all managers and leaders, providing support and advice about managing workplace mental health and wellbeing issues. This is an important support available as part of the service and can be used whenever managers need guidance.
A range of digital and hard-copy resources is available to support employee engagement.
Digital resources can be accessed through the customer portal or on request, with hard copy materials (e.g. posters, brochures, wallet cards) additionally available on request.
Online awareness sessions
We offer 1 complimentary online session per year to raise awareness about Vitae services available within your organisation.
We highly recommend engaging with this offering each year to keep wellbeing support options front of mind for staff and managers.
Employees have access to online webinars aligned with our annual wellbeing calendar, providing practical information and awareness on a range of wellbeing topics.
Our customer-only portal provides convenient access to practitioner profiles, wellbeing information and resources. If you are looking for information on a particular wellbeing topic or resource, our team can assist.
Standard reporting is provided quarterly, with monthly reporting available for larger customers. Reports can provide up to 3 levels of business information, using aggregated data to protect individual privacy. Bespoke reports and Power BI reporting with additional insights can also be provided on request.
Customer relationship management
You will have an ongoing point of contact for questions, service requests and contract support. You can contact us at any time to modify contract details or attend to your needs. We are flexible and responsive in the way we work with you.
Make the most of your Vitae benefits
Please make sure that your people know what’s available to them. Share our resources and communications, promote our online awareness session, encourage managers to use the manager assist helpline, and make use of the support and resources included in your contract.
The more your people know about the benefits available, the more they can make use of the support when they need it.
