Home » For managers » Manager assist helpline

Support for managers and team leaders

Workplaces have become more complex, often with high workloads and time-critical demands. This presents additional challenges for managers. When you’re faced with a difficult staff situation (such as unusual behaviour or welfare concerns), our confidential manager assist helpline connects you with a senior Vitae manager for reassurance and practical support.

To access this service, call 0508 664 981 and ask to speak with a manager. You may be transferred immediately or receive a call back the same day, depending on availability.

About manager assist

Service includes

  • Confidential support and someone to listen
  • Clear advice and practical recommendations
  • Guidance for complex wellbeing concerns
  • Help with planning and next steps
  • Insights into mental health where relevant.

Benefits

  • Objective perspective on sensitive situations
  • Space to explore challenges and possible solutions
  • Increased confidence in managing wellbeing and performance concerns
  • Supportive advice for leading well in difficult moment.

Services for managers

Two people holding hands in mutual support over a table.

Critical incidents

Onsite support

Manager assist helpline

Formal manager-initiated referrals

Change and outplacement

People and culture (HR) support

Conflict resolution

Consultation

Student counselling

Neurodiversity coaching for managers

Reporting