These terms and conditions (Terms) govern your access to and use of the Vitae website and any services, information, or content provided through it (together, the Website). Vitae provides a workplace wellbeing programme and related resources for organisations and individuals in Aotearoa New Zealand.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

Vitae refers to Vitae (NZ) Limited and its related entities (we, us, our). We provide workplace wellbeing programmes, assessment, counselling, and related support services to organisations and their people.

The Website is intended to provide general information about our services and, where applicable, enable authorised users to access parts of the workplace wellbeing programme.

Information provided on the Website about our workplace wellbeing programme is general in nature and provided for informational purposes only. It is not intended to replace professional, medical, psychological, legal, or financial advice.

Access to specific workplace wellbeing programme services may be subject to additional terms, eligibility criteria, referral processes, or contractual arrangements between Vitae and your employer or organisation. Where there is any inconsistency, those specific terms will prevail.

Information on the Website is not designed to provide crisis or emergency support.

If you or someone else is in immediate danger, contact emergency services by calling 111. If you require urgent mental health support, contact your local crisis service or helpline.

Some areas of the Website may require you to create an account or use login credentials provided by your employer or Vitae.

You are responsible for:

• Maintaining the confidentiality of your login details
• All activities that occur under your account.

You must notify us immediately if you become aware of any unauthorised access or security breach relating to your account.

We reserve the right to suspend or terminate access to any account where we reasonably believe there has been a breach of these Terms or a security risk.

We collect, use, store and disclose personal information in accordance with the Privacy Act 2020 and our privacy policy.

By using the Website, you consent to the collection and handling of your personal information as described in our privacy policy. That policy forms part of these Terms.

Given the nature of workplace wellbeing programmes, some information may be sensitive. We take reasonable steps to protect personal information, but you acknowledge that no method of transmission or storage is completely secure.

Our website uses cookies and similar technologies to enhance your browsing experience, improve website functionality, and help us understand how our website is used.

A cookie is a small text file placed on your device when you visit a website. Cookies may be temporary (session cookies) or remain on your device for a set period (persistent cookies).

We may use cookies to:

• Enable core website functionality
• Remember your preferences and settings
• Improve website performance
• Analyse how visitors use our website
• Provide relevant content or advertising (where applicable).

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

When you access our website, we may automatically collect certain technical and usage information, including:

• Your IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of visits
• Referring website addresses
• Interaction with website features.

This information is generally collected in aggregated or anonymised form and is used to:

• Monitor website performance
• Improve user experience
• Diagnose technical issues
• Maintain security.

All content on the Website, including text, graphics, logos, icons, images, audio, video, software and design, is owned by or licensed to Vitae and is protected by New Zealand and international intellectual property laws.

You may view and print content from the Website for your personal, non-commercial use only. You must not copy, reproduce, modify, distribute, display or exploit any content without our prior written consent, except as permitted by law.

The Website may contain links to third-party websites or services that are not operated or controlled by Vitae.

We do not endorse and are not responsible for the content, availability or practices of third-party sites. Accessing third-party websites is at your own risk, and their terms and privacy policies will apply.

We aim to ensure the Website is available and functioning correctly but do not guarantee uninterrupted or error-free access.

We may:

• Modify, suspend, or discontinue any part of the Website at any time
• Update content to reflect changes to our services or legal requirements.

We are not liable for any loss arising from Website downtime, maintenance, or technical issues to the extent permitted by law.

To the maximum extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

We do not warrant that:

• The Website will meet your requirements
• Information on the Website is complete, accurate, or up to date at all times
• Access will be secure or uninterrupted.

To the extent permitted by law, Vitae excludes all liability for any loss or damage (whether direct, indirect, consequential, or otherwise) arising from or in connection with your use of, or inability to use, the Website.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand legislation, except where the Website is used for business purposes and the Act is excluded by agreement.

You agree to indemnify and hold harmless Vitae from and against any claims, losses, damages, liabilities and expenses arising out of or in connection with your breach of these Terms or misuse of the Website.

We may suspend or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms or applicable law.

Termination does not affect any rights or obligations that accrued before termination.

These Terms are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the New Zealand courts.

We may update these Terms from time to time. The most current version will be published on the Website.

Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

If you have any questions about these Terms or the Website, please contact Vitae.

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